Find out how you can streamline your maintenance processes to provide a better resident experience and maximize NOI.
Inflation, a looming recession, and other macro and micro economic factors are causing property management businesses to take a closer look at their operating expenses, especially when it comes to maintenance. However, labor shortages, poorly optimized processes, and changing renter expectations have made it challenging to boost NOI.
77% of skilled tradespeople believe that there is a labor shortage in the skilled trades.*
Operational inefficiencies are the second greatest challenge for property management businesses.**
56% of unsatisfied renters reported maintenance issues taking weeks or months to resolve instead of hours or days.***
When your processes are accessible online, it’s easier for your team and vendors to keep track of work orders and requests to ensure nothing falls through the cracks.
You can more effectively predict expenses and stay within budget when you can instantly track expenses for maintenance repairs and understand what each property needs.
Digital maintenance communications mean less back and forth and more timely repairs, which boosts customer satisfaction, leading to more positive reviews and better resident and owner retention.
Download this free guide to see how you can take back control and increase efficiency.
Manual, antiquated maintenance processes can cost your team and business a lot of time and money, not to
mention your reputation. Follow these strategies to optimize your operations.
Rather than using disjointed systems or paper-based processes to manage work orders and vendor payments, move to a single, integrated solution that connects maintenance, communication, and accounting. This way, you can move the repair along the flow more efficiently — from request to payment — and have greater visibility.
Maintenance issues often occur off-hours in the middle of the night or on weekends and need to be addressed immediately. Automation and artificial intelligence can help you respond 24/7 and establish a standardized set of protocols for different types of problems so you can get issues resolved quickly and efficiently.
Having to go back and forth responding to residents about maintenance issues eats up your time and can be frustrating. You can improve the experience by offering a way for residents to do basic troubleshooting for common issues, potentially saving a trip for your team and giving residents a faster resolution.
When maintenance technicians and property managers can communicate through text or email and check on the status of repairs in the field, it’s more convenient and frees up techs to focus on more productive work.
Perform preventative maintenance
Many larger maintenance issues can be avoided with preventative maintenance. By putting processes in place to regularly inspect properties and perform ongoing maintenance, you can prevent more costly repairs and keep renters happy so they stay with you for the long term.
Develop a spend management and procurement strategy
Having pre-approved vendors or back-stock of commonly needed items helps minimize errors, spot savings opportunities, eliminate out-of-compliance spending, and ensure team members follow company protocol. Take a look at this article for some ideas on how to get started.
Leverage IoT smart technologies
By integrating your property management software with the latest smart home technology, such as leak sensors, building access integrations, and smart appliances, you can save maintenance technicians lots of time and operators money.
Minimize unit turn time
A unit turn dashboard that consolidates all of your unit turn information in one place can help you closely track maintenance expenses in advance and all of the work that is necessary to minimize the number of days that a unit is vacant.
Maintenance is the process of preserving or restoring a property to a desired state or condition. Maintenance is typically done to improve the longevity of a property, reduce repair costs, and/or maintain a desired aesthetic quality. It includes activities such as cleaning, painting, landscaping, and repairs and also includes upkeep within the unit.
Preventative maintenance is the practice of regularly inspecting and servicing a property in order to identify and address potential problems before they become major issues. This type of maintenance can include routine inspections, cleaning, and repairs, as well as implementing new technologies to monitor the property's condition. Preventative maintenance can help reduce the cost of repairs and extend the life of a property.
A maintenance technician is a professional who is responsible for maintaining and repairing a variety of equipment and systems that are used in commercial and residential properties. This includes plumbing, HVAC, electrical, and mechanical systems, as well as equipment used for landscape design, painting, and other tasks. They may also be responsible for preventive maintenance, such as regularly inspecting equipment and systems to ensure their continued functioning.
Deferred maintenance is the practice of delaying repairs or maintenance for a property to save money in the short term. This often results in higher costs in the long term due to worn-out or damaged parts that need to be replaced. Additionally, deferred maintenance can lead to safety hazards and other issues that can affect the value of the property.
Maintenance income is the income generated by a property management business from providing services such as repairs, cleaning, and other maintenance activities to property owners. It can include fees for services such as landscaping, snow removal, and pest control. Maintenance income is usually separate from other income sources, such as rental income or capital gains. For property management businesses, bringing maintenance in-house vs. outsourcing it is a great way to generate additional revenue to increase NOI.
Property maintenance is the process of keeping a property in good condition through regular inspections and repairs. This includes both interior and exterior maintenance, such as painting, landscaping, and pest control, as well as ensuring the safety and security of the property. Property maintenance is a key aspect of property management, as it helps to ensure the property remains in good condition and is attractive to potential renters.
Maintenance management is the process of managing and controlling all of the maintenance activities and tasks associated with a property or business. This includes scheduling and coordinating repairs and inspections, monitoring and tracking maintenance costs, and ensuring that all maintenance activities are performed in a safe and efficient manner.
Scheduled maintenance is the practice of regularly performing maintenance and repairs on a property to ensure that it remains in good condition. It usually involves a predetermined maintenance schedule that details the specific tasks that need to be done, such as checking and replacing filters, inspecting safety systems, and cleaning. Scheduled maintenance helps to prevent major repairs by catching and addressing small issues before they become big problems.
The number of maintenance workers needed per unit generally depends on the size of the property — whether it’s a single-family home or multifamily apartment building — the complexity of the maintenance tasks, and the number of units managed. By leaning on technology, you can effectively scale your operations and manage more units with fewer maintenance technicians.
The amount you should budget for rental property maintenance will depend on a variety of factors, including the size, age, and condition of the property, the number of renters, and the type of maintenance required. Generally speaking, it is recommended that property management businesses budget between 1-3% of the estimated market value of the property for maintenance each year.
Maintenance software is software that helps property management businesses keep track of and manage maintenance tasks for their properties. It typically includes on-demand tools that enable renters to request maintenance repairs digitally and allow maintenance technicians to easily track work orders online from the field.
Uncover the latest insights, advice, and strategies to transform your maintenance operations.
Climate change and environmental issues continue to be hot topics on a global scale, with more people trying to do...
Managing rental properties is no easy task. Besides the financial responsibilities and legal due diligence required of property managers, the...
See how Barrington Real Estate Company has been able to streamline processes, get time back, and grow their business sustainably with AppFolio Property Manager.