Find out how you can streamline your property leasing processes to optimize conversion rates, improve the resident experience, and grow your bottom line.
Between escalating operational costs, rising insurance costs, and stagnant rental income, there are many challenges and opportunities on the horizon for leasing teams. Here’s a pulse on the current state of the market:
U.S. apartment vacancy rates finished the year 2024 at 6.8%, while year-over-year rent growth ended up at -0.6%.*
Maintaining high occupancy rates is the industry’s top concern, with 20% more property managers identifying this as a threat compared to last year.**
19% of renters say the main reason they are considering moving is because they are seeking a better property manager.***
Leasing is the lifeblood of your business. Increasing operational efficiency in leasing is ultimately the biggest lever you can pull to improve profitability for your business. However, unnecessary friction caused by manual processes and disjointed systems can greatly impact your performance. You can relieve this and set your business up for success by optimizing your leasing workflow with leasing automation software and digital tools designed for property managers.
When your leasing processes are automated, you can attract more leads because you can update listings with vacancies in real time.
Automated workflows help you respond to and follow up with interested prospects faster so you can reduce the number of days a unit is vacant.
Automation enables employees to spend less time on repetitive, labor-intensive tasks and more time providing great service to qualified leads.
Download this free guide to see how you can attract more high-quality leads and fill vacancies faster by pivoting your strategies.
Get the GuideThroughout the leasing journey, from a renter’s first inquiry to their move-in day, there are opportunities for digital solutions to automate the leasing process, remove friction, save time, and provide a better renter experience.
Marketing Vacancies
Vacancy posting tools integrated into your property management software allow you to maintain consistency across third-party listing sites, in addition to your own website, so you can make a great first impression.
Managing Showings
From scheduling showings to answering questions, a conversational AI can provide thoughtful, personable responses to prospective renters 24/7 so leasing agents can prioritize their time to dedicate to serious prospects.
Facilitating Showings
Self-guided, 3D, in-person, and virtual showings, along with access control integrations, bring convenience and flexibility to the renter, creating a seamless experience and increasing the likelihood they will submit an application.
Processing Applications
Online rental applications and digital tenant screening move qualified applicants through the process as quickly as possible, all while empowering your team to make consistent, informed, and unbiased decisions.
Resident retention has a major impact on your cash flow and property asset value. However, it’s very dependent on resident satisfaction. Keep your residents happy year-round by staying responsive and using mobile and digital tools that enable self-service and effective communication, such as online payments, maintenance requests, and texting. And when it’s time to renew, offer online lease options to make the process as effortless as possible.
In order to get the insights you need to maximize your leasing performance, you need to make sure you’re measuring the right metrics. However, manually compiling data from multiple sources is time-consuming and can lead to errors. Having a system that automatically measures key leasing metrics and organizes everything into a single view — from leasing activity to future occupancy — can give you the information you need to make smart decisions.
If your properties are priced too high, you run the risk of losing to the competition. If they are too low, your ROI will suffer. By using a pricing tool that factors in external market conditions, including comparable properties, as well as your internal goals, you can confidently set fair prices for your upcoming vacancies.
Using separate systems to respond to incoming leads and manage showings makes it harder for your leasing team to maintain oversight and work efficiently. By integrating your leasing technology with your property management software, you can streamline workflows and free your team to focus on closing leases.
Automate the leasing process, save time, and drive profitability for your business.
Get Started“AppFolio has fundamentally changed the nature of what we do on the front lines and taken a large amount of repetitive work off our team’s plate. As a result, we’re able to drive occupancy and rent rates.”
A successful rental leasing process involves preparing the property for rent, marketing it effectively, thoroughly screening potential renters, and drafting a comprehensive lease agreement that outlines the terms and responsibilities of both parties.
Property managers can optimize their leasing strategies for various property types by implementing effective tenant screening, maintaining properties regularly, using AI-powered property management tools, communicating clearly with renters, managing finances rigorously, and ensuring legal compliance.
Digital marketing plays a vital role in modern rental leasing by enabling property managers to effectively showcase properties, reach a wider audience through online platforms and social media, and streamline the leasing process through targeted campaigns and compelling listings.
To reduce vacancy rates in rental properties, strategies such as competitive pricing, effective marketing through high-quality visuals and targeted campaigns, offering move-in specials or discounts, enhancing curb appeal, and understanding the ideal renter profile can be employed.
Tenant expectations significantly impact leasing strategies in today's market. Renters prioritize convenience, safety, and sustainability, and expect properties to offer smart home technology, energy-efficient appliances, and responsive property management. Thus, property managers must adapt their strategies to meet these evolving needs.
Common challenges in attracting and retaining high-quality tenants include intense market competition, the need for appealing property amenities, effective marketing and screening processes, and maintaining positive landlord-tenant relationships through clear communication and responsive property management.
When setting competitive rental pricing, considerations include assessing local market trends, analyzing comparable properties, determining fair market rent, and balancing affordability with property value and amenities to attract quality renters while maximizing revenue.
Automating rent collection and other financial processes offers several benefits, including increased efficiency, reduced administrative burdens, improved accuracy, enhanced renter satisfaction through convenient payment options, and better cash flow management for property owners.
Virtual tours and online listings can enhance the leasing experience by allowing potential renters to remotely explore properties, access detailed information, and visualize themselves in the space, thereby streamlining the leasing process and improving overall renter satisfaction.
Property managers can leverage technology for efficient lead management and follow-up by utilizing tools such as leasing CRM systems, online portals, automated email and text notifications, and data analytics to track lead interactions, personalize communication, and streamline the leasing process.