Property managers today are facing extremely high customer service level expectations. Consider this: 80% of internet users own a smartphone, and 50% of web page views are from mobile devices – the demand for instant gratification cannot be ignored. On top of that, the next wave of renters (Gen Z) are the first to have grown up in the “on-demand” and “digital-first” world – it’s all they know, and it’s what they expect.
Meet Customer Service Expectations
In a recent webinar, AppFolio expert Morgan Shaw shared ways to utilize technology to meet these increasingly high customer service level expectations with:
- Self-help options
- Mobile device compatibility
- Modern communication methods
- Renter and tenant surveys
Check out Morgan’s presentation recording below for ways you can utilize technology to improve and meet the demand for instant gratification: