Author: Megan Eales Monroe

How to Make Inspections Easier for Your Maintenance Team

Managing onsite inspections across an entire portfolio can be tough for any maintenance team. Staying on top of scheduling, communication…

Using Property Inspections to Boost NOI and Resident Satisfaction

Property inspections can be cumbersome and costly, but they’re vital for protecting the bottom line. Rather than seeing inspections as…

How Maintenance Makes or Breaks Your Resident Experience

Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly…

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

How Optimizing Maintenance Boosts NOI

When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management…

Smarter Homes: Happier Residents & Smoother Operations

Smart home devices are growing in popularity all around, but recently, their incredible benefit to the property management industry has…

The Future of Leadership Is Human-Centered

We’ve recently witnessed industry-wide changes that point towards a new way of working that demands a more human-centered approach to…

Diversity and Inclusion in Real Estate: Where We Are and Where We’re Going

The events of 2020 have energized leaders across the entire real estate industry to make a strong push for diversity…