Category: The Top Floor Podcast

Why Customer Relationship Management is Essential for Marketing and Leasing

In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world…

What Do Property Management Employees Really Want?

The foundation of the property management business is, of course, rooted in people. It takes a village of employees to…

Bridging the Gap Between HOA Boards and Management Companies

Board members are responsible for finding and partnering with an association management company that will best serve their needs and…

Why Today’s Hiring & Retention Challenges Are Different

Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover…

Communication: The Key to Keeping Your Communities Connected

Communication has always been key in the association management industry. However, in today’s digital world, instant communication is no longer…

How Optimizing Maintenance Boosts NOI

When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management…

How Savvy Single-Family Rental Property Managers are Capitalizing on Growing Demand

Single-family rentals, also known as SFRs, are a hot market right now. And while SFRs aren’t a new commodity, seizing…

Smarter Homes: Happier Residents & Smoother Operations

Smart home devices are growing in popularity all around, but recently, their incredible benefit to the property management industry has…

The Future of Leadership Is Human-Centered

We’ve recently witnessed industry-wide changes that point towards a new way of working that demands a more human-centered approach to…

Diversity and Inclusion in Real Estate: Where We Are and Where We’re Going

The events of 2020 have energized leaders across the entire real estate industry to make a strong push for diversity…