Property managers today are facing extremely high customer service level expectations. Consider this: 80% of internet users own a smartphone, and 50% of web page views are from mobile devices – the demand for instant gratification cannot be ignored. On top of that, the next wave of renters (Gen Z) are the first to have grown up in the “on-demand” and “digital-first” world – it’s all they know, and it’s what they expect.

Meet Customer Service Expectations

In a recent webinar, AppFolio expert Morgan Shaw shared ways to utilize technology to meet these increasingly high customer service level expectations with:

  • Self-help options
  • Mobile device compatibility
  • Modern communication methods
  • Renter and tenant surveys

Check out Morgan’s presentation recording below for ways you can utilize technology to improve and meet the demand for instant gratification: