In our latest webinar “How to Use Yelp to Build and Manage Your Reputation,” Darnell Holloway, the Director of Business Outreach at Yelp, shared his expert advice on how to handle reviews online. He was joined by Bill Tancer, online consumer behavior expert and author of Everyone’s a Critic, to discuss some best practices when dealing with upset customers; highlight a success story; and share some general rules of thumb when building your online presence on Yelp. With 142 million monthly visitors and over 77 million reviews, Yelp is a site that shouldn’t be taken lightly.
Did you know that having negative reviews can actually help your business? For other valuable tips on how to effectively manage your online reputation, check out the webinar recording and slides below.
Coming up next…
Sign up for our upcoming webinar: “Another Record Year?: 2015 Mid-Year Apartment Market Predictions” on Thursday, July 23rd at 11 AM PST / 2 PM EST.