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Is Your Property Going Green or Green-ish?

Research shows that some tenants are willing to pay more for apartment homes managed by property teams with a focus on environmental responsibility. There are other benefits to targeting the “green crowd” with advertising efforts.

Tenant Conversations: How to Deliver Bad News Without Ruining the Day

Supply and demand economics dictate price points for residential rental properties – the lower the availability numbers, the higher the base rent. Economics 101 – right? But, supply and demand also pose a few negative challenges for property owners and managers.

AppFolio Wins 2014 Stevie Award For Customer Service

We are pleased to announce that AppFolio has been honored with a Bronze Stevie Award in the Customer Service Department of the Year category. The announcement was made at the 12th annual American Business Awards in Chicago.

10 Mobile Must-Haves For Your Property Management Business

Your owners, residents and future renters are increasingly more mobile, and if your business isn’t ready, they will find a business that is! But being mobile doesn’t just benefit your customers, it can also have a huge impact on your day-to-day operations, saving you time and money.

How Walking Your Neighborhood Could Help Close a Lease

Looking for ways to make your property stand out above the competition? Knowing all of the features of your property’s neighborhood can help you close a lease by communicating the right features to the right renters. The most attractive apartment homes have a good neighborhood walk score.

How to Thrive in Today’s Evolving Rental Market: Zillow’s Outlook (Webinar Recap)

We recently hosted an informative webinar with presenter Carey Armstrong of Zillow. Carey gave a timely overview of today’s rental market and some of the trends Zillow is seeing at the local and national level. Though we saw variations in different markets, the overall data points to a promising rental trend for property managers across the country.

Your Rental Property’s Website Speaks Volumes

Your website is a representative introduction to your property. It can be a warm, welcoming handshake, so to speak, or leave your page visitors wondering about your property – and your motives.

7 Common Resident Complaints and How to Turn Them into Praise

Property managers who make on-site customer service a priority will position their properties to potentially gain more favorable online reviews and develop stronger community reputations.

Meeting The Needs Of The Modern Customer

We recently gave a presentation at the NARPM Conference in Hawaii on the changing needs of today’s customer and how this is affecting the way modern property managers do business.