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Tag: customer service

The Importance of Office Culture: 9 Ways to Boost Employee Happiness

Here at AppFolio, we have a tradition to commemorate major company milestones with the signing of wooden oars. Displayed around…

AppFolio Wins Silver Stevie Award for Customer Service

We’re excited to announce that we are the recipient of the 2015 Silver Stevie Award from the American Business Awards…

4 Tips for Responding to Resident Requests

Managing resident requests (and in many cases demands) is a common challenge every property manager faces. The reality is that community…

6 Reasons to Respond to All of Your Online Reviews

Online reviews are a fantastic way to bolster your search engine rankings; connect with past, current, and future residents; and…

What Makes a Great Property Manager?

Property managers are proud members of the customer service industry. Whether it’s speaking to a prospective resident, discussing market analysis…

Four Tips for Managing Renter Expectations

Property managers understand that a happy resident is likely a repeat resident. But the mood can change quickly if promises aren’t kept (and…

AppFolio Wins 2014 Stevie Award For Customer Service

We are pleased to announce that AppFolio has been honored with a Bronze Stevie Award in the Customer Service Department of the Year category. The announcement was made at the 12th annual American Business Awards in Chicago.