With our co-host Grace Hill, we hosted a fantastic webinar entitled “Property Management Deep Dive Into Yelp.com Reviews” featuring Darnell Holloway, head of Yelp’s Business Outreach Team.

Darnell is a fantastic presenter and this webinar was packed with great tips and insider information on how property managers can best utilize and manage Yelp reviews. Darnell shared some best practices on ways to handle reviews to protect business owners and the do’s and don’ts of responding to online reviews.

Did you know? Yelp has become the top destination for consumers to go when needing to find a great local business. Darnell shared several facts and tidbits related to how consumers, now more than ever, are relying on online reviews to make buying decisions and how businesses can leverage online reviews to achieve a strong online presence.

Below is the recorded version of the webinar and the presentation slides that Darnell agreed to share with participants so they had access to all of the great content.