One of the challenges we hear from property managers about their community associations is that they often feel like the “middleman” in the process. You may find yourself communicating maintenance issues to the board, then communicating the plans or resolution to those issues back to the owners. It can be quite time-consuming, and that’s why when it comes to communicating with HOA board members, owners and contractors/maintenance workers, property managers need to know how to be both effective and efficient.
Here’s a look at three ways to best communicate in this manner:
- Streamline communication with high tech: Using technology that allows you to easily text and email in bulk as well as individually will be much more convenient for you and those you’re working with. The best part is, these technologies keep a digital record of all communication, so you can easily refer to it if needed to dispute issues or provide backup for decision making.
- Create a website for your association: When it comes to things like association regulations and government standards, transparency is often key. That’s where a secured (HOA member-only) website can come in handy. The site can include a calendar with scheduled maintenance for amenities and infrastructure, the association’s budget and financial records, meeting minutes and any updates to its governance. This way, instead of fielding questions, you can direct people to the website to get the answers they’re looking for.
- Don’t be a stranger, be mobile: By utilizing technology that allows you to be mobile, you can reduce the amount of time you’re sitting in your office and allow you to get out into the wild. Remember, you’re largely responsible for the community – make sure those that you work with know that you care. Get out of the office and let people put a face to your name.
Working with board members, homeowners, and contractors, among others, is part of the deal when it comes to community management. Make sure you know how to do it efficiently and effectively. They key is using technology to your advantage to increase your productivity. To learn more about how AppFolio Property Manager can help you do this, visit our website.
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