Last modified on May 7th, 2020
By Elizabeth Millar
As a community association manager, you understand the importance of being a great communicator. Much of that communication comes from individuals calling and emailing you and your office with the same questions. You can reduce the need for your board members and homeowners to reach out to you by keeping them well informed along with access to self-service tools to get the information they need when they need it.
Here are three ways to ensure that your boards and homeowners are kept informed about their communities:
- Text & Email: Using technology that allows you to easily text and email in bulk as well as individually is much more convenient for you, your team, and your customers. When you utilize the email and text features of your management software, it keeps a digital record of all communication, so you can easily refer to it if needed to dispute issues or provide backup for decision making.
- Online Portals: When it comes to things like association rules and regulations, transparency is key. Online portals specific to the roles of homeowners and board members can provide accessible places to communicate and get association work done. Homeowners can quickly pay their dues, submit maintenance and architectural requests, and access important documents like CC&Rs and board meeting minutes. Board members can conduct association business like approve architectural reviews, approve invoices, and more. Sophisticated community association management software can also allow for in-app communication to discuss and resolve questions about various requests, which means far less time-consuming back-and-forth.
- Mobility: Utilize technology that allows you to be mobile, so you and your team can digitally communicate with your residents from anywhere. A mobile-first approach enables you to provide a modern experience to your boards and homeowners where they can receive important information from you and conduct association business from their preferred device.
Modern technology, like AppFolio’s cloud-based, all-in-one community association management software, allows you to utilize the latest communication methods so you can effectively do your job, and your customers can get the information they need at any time, from anywhere.
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