2023 Resident Preferences: Why Resident Satisfaction Is a Top Competitive Differentiator
Property management dynamics are changing rapidly. As rent growth slows and more supply comes online, 2024 is shaping up to...
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Podcasts
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Embracing a Responsible Approach to Property Management AI
Artificial intelligence (AI) isn’t necessarily new, but the popularity of newly developed, publicly available AI solutions has skyrocketed over the...
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Exploring the Unique Opportunities and Challenges of Affordable Housing Management
As home prices, rents, and inflation rates have continued to skyrocket across the United States, the need for affordable rental...
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Using Data to Drive Better Property Management Business Decisions
To ensure property management success, making data-driven decisions is essential. After all, the numbers don’t lie, and they can reveal...
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How Offering Financial Flexibility Benefits Your Business and Residents
When it comes to consumer preferences, change is inevitable. However, over the last few years, consumer behaviors have shifted faster...
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Rethinking Residential Property Management in 2023 with Economic Historian Dror Poleg
What does 2023 have in store for the residential real estate market? It may seem at first glance that the...
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Why People-First Property Management Strategies Always Win
Over nearly three seasons of The Top Floor podcast, we’ve heard incredible insights and invaluable advice from leaders in real...
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The New Rules for Attracting, Retaining, and Leading Top Talent
One of the top challenges property management companies face today is attracting and retaining top talent. And now that a...
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Controlling Costs: How to Solve for the Industry’s Top Challenge in 2022
What are the top challenges facing property management companies today? In 2021, AppFolio worked with the National Apartment Association (NAA)...
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Using Property Inspections to Boost NOI and Resident Satisfaction
Property inspections can be cumbersome and costly, but they’re vital for protecting the bottom line. Rather than seeing inspections as...
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How Maintenance Makes or Breaks Your Resident Experience
Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly...
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Why Customer Relationship Management is Essential for Marketing and Leasing
In our first episode of season 3 of The Top Floor podcast, we speak with two experts about the world...
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Best of The Top Floor Season 2: Hiring, Retention, & Operational Efficiency
As we prepare to launch season three of The Top Floor podcast, we decided to revisit a few of our...
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What Do Property Management Employees Really Want?
The foundation of the property management business is, of course, rooted in people. It takes a village of employees to...
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Bridging the Gap Between HOA Boards and Management Companies
Board members are responsible for finding and partnering with an association management company that will best serve their needs and...
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A Tale of Two Types of Cities, Part 2: The Flight to the Sun Belt
Welcome to the second half of our two-part series that explores US cities to discover what’s happening on the ground....
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A Tale of Two Types of Cities, Part 1: Exploring Outmigration Trends in Coastal Markets
Change is often slow and subtle. But every so often an event takes place that accelerates existing trends, causing more...
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Why Today’s Hiring & Retention Challenges Are Different
Staff recruitment and turnover have historically challenged the property management industry. Data from CEL & Associates, Inc. reports pre-pandemic turnover...
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How Optimizing Maintenance Boosts NOI
When’s the last time you audited the maintenance processes – including inspections and procurement processes – at your property management...
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How Savvy Single-Family Rental Property Managers are Capitalizing on Growing Demand
Single-family rentals, also known as SFRs, are a hot market right now. And while SFRs aren’t a new commodity, seizing...
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