Author: Elizabeth Millar

Elizabeth Millar is the Marketing Programs Manager for the Community Associations market at AppFolio.

Guarding Against Data Fraud: What You Need to Know to Protect Your Customers

In today’s world, property management businesses are required to store much more data than in the past and are more…

The Keys to Enhancing the Resident Experience for 2024 and Beyond

The property management industry is a service industry, and its success is very much dependent on offering their residents a…

3 Things Residents Expect from Their Community Association Managers

When it comes to community association management, you’ve got a lot of personalities and opinions to contend with. This type…

4 Ways to Deliver Outstanding Experiences to Your Community Association

We are in the midst of the 4th Industrial Revolution where technology is beginning to blur the lines between the…

The Priciest U.S. Cities for Renters

Rents are rising nationwide: While the average year-over-year rent growth is 1.4 percent, some cities are seeing rent hikes of…

How to Provide Excellent Experiences to Your Renters

In a recent survey we conducted in partnership with John Burns Real Estate Consulting, we found that delivering excellent customer…

The Sand is Shifting in the Housing Market: Understand the “New” Boundary Lines

Anyone who has been in the real estate industry for more than a few years has seen some dramatic changes…

How Are You Monitoring and Managing Online Reviews?

You’re never going to please everyone, but these days angry renters or ex-renters are more empowered than ever thanks to…

Build, Lead, & Grow Your Team through Company Culture – Webinar Recap

The success of your team members and the health of your business culture is a huge responsibility. How do you…

How Property Managers Can Deliver on High Service Expectations – Webinar Recap

Property managers today are facing extremely high customer service level expectations. Consider this: 80% of internet users own a smartphone,…