TMG: Tipping the Scales for Responsible Expansion
Find out how TMG Property Management eliminated inefficiencies, scaled with confidence, and discovered a long-term technology partner with AppFolio.
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Resident Experience
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The Anatomy of a Great Resident Survey: How to Collect Feedback That Actually Works
For property managers, the ability to understand how residents truly feel can be the difference between a thriving community and...
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Enhancing Security Without Extra Work: A Guide for Property Managers
Property managers have a lot on their plate, from handling maintenance requests to ensuring resident satisfaction. And while security is...
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Strategies to improve your customer experience
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How Renter Preferences and Tech Innovations Are Reshaping Multifamily Property Management
As renter preferences continue to evolve, property managers face a critical question: How can they keep pace with these shifting...
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Creating Standout Renter Experiences with Ronald Harrington
As training manager for 29th Street Communities and host of the Rooms with Ronald podcast, Ronald Harrington specializes in helping...
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2023 Resident Preferences: Why Resident Satisfaction Is a Top Competitive Differentiator
Property management dynamics are changing rapidly. As rent growth slows and more supply comes online, 2024 is shaping up to...
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New Research: How Property Managers Can Better Meet Their Residents’ Expectations
What do renters want from their property managers? In today’s on-demand, service-oriented economy, surely they expect more than just four...
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How Financial Flexibility Improves the Resident Experience & Business Outcomes
When it comes to financial flexibility, it’s pretty much guaranteed your residents are not only incredibly familiar with the concept...
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How Offering Financial Flexibility Benefits Your Business and Residents
When it comes to consumer preferences, change is inevitable. However, over the last few years, consumer behaviors have shifted faster...
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The Keys to Enhancing the Resident Experience for 2024 and Beyond
The property management industry is a service industry, and its success is very much dependent on offering their residents a...
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Using Property Inspections to Boost NOI and Resident Satisfaction
Property inspections can be cumbersome and costly, but they’re vital for protecting the bottom line. Rather than seeing inspections as...
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Residents by the numbers: what they want and really care about
Today’s residents value an elevated living experience more than ever. Our 2022 U.S. Resident Motivations report found that while 70%...
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Prioritizing Resident Experience in a High-Demand Market
Though occupancy rates are at a record high, differentiating your property management business has never been more important. By focusing...
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How Property Management Companies Can Benefit from Adopting Consumer Payment Trends
Whether it’s purchasing groceries with the tap of a phone, transferring funds through a digital wallet, or buying big-ticket items...
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Embracing Technology: How Online Rent Payments Can Improve Renter Satisfaction and Help Grow Your Business
As tech-savvy consumers continue to enter the rental market, they expect technology to keep up with them. Learn how streamlining processes for online payments can provide a great resident experience.
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10 Ways Online Rent Payments Benefit Property Management Companies and Residents
Online rent payments aren’t just convenient, they’re also mutually beneficial for your residents and your business. If you’re still collecting...
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Customer Experience: What It Means & Why It Matters More Than Ever
Over the last few years, residents’ expectations have shifted drastically, and property management companies are recognizing the need to re-evaluate...
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How Stone & Browning use automation to boost operational efficiency
See how they increased operational efficiency across a mixed portfolio of properties to maximize profitability and deliver a better experience to owners, investors, and residents.
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How Maintenance Makes or Breaks Your Resident Experience
Maintenance can be one of the most difficult to control and costly parts of property management. But it’s also directly...
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RCP Community Management: Space for a better customer experience
Family-owned RCP Community Management manages more than 10,000 associations in Arizona. Find out how they’re able to put homeowners and board members first with the help of technology.
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